umode-jewelry web store FAQ section

Import duties, taxes, and charges are NOT included in the item price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We are not accountable for any such extra importation charges that you may face.

Yes, we use state of the art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of any of your information. This way, ordering jewelry from us is a fun and worry-free online shopping experience- the way it should be.

We will make every effort to accommodate your request. To cancel an order, please have your order number at hand and email us as soon as possible. Bear in mind that our speedy shipping system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to us according to our 14-day money back return policy.

You will receive an order confirmation once your order has been processed. Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your package.

With every order we take the highest effort to ship your item as quickly as possible. Items in stock are usually shipped within 5 business days. Items not in stock may take longer, approximately 1-2 weeks. If your item requires sizing or engraving, please allow extra delivery time for them. If at any time you want to know the availability of an item please email us.

Yes, any item in stock may be shipped express delivery for an additional charge. Please select your option during checkout. If you need any item shipped quicker than our standard free shipping, please make sure to contact us to see if the item is in stock. If you choose express delivery and your item is not in stock, you will be notified promptly via email and your order will be changed to standard delivery.

Yes, with us it is always safe to mail jewelry. We insure all pieces that are shipped out to you as well as on the free shipping we offer for return items.

Yes, all of our jewelry is high quality. We use high quality AAA+++ cubic zirconia, high quality alloy setting. Every jewerly is plaitng with real 18k white gold or 18k rose gold.